Returns & Exchanges
At NALA Cosmetice Naturale, your satisfaction is our priority, which is why we offer a 14-day return window for any products that are unopened and in their original packaging. We strive to ensure your natural beauty routine is perfect, and we are here to assist you with any concerns regarding your purchase.
Initiate Your Request
Contact our customer support team via email or our website contact form within 14 days of receiving your order to request a Return Authorization.
Prepare the Package
Ensure the cosmetic products are unused, unopened, and in their original seal; carefully pack them in the original shipping box to prevent damage during transit.
Ship the Items
Affix the provided return label or ship the package through your preferred courier to our central warehouse address, keeping the tracking number for your records.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing